Customer Care
Here to Help.
Everything you need on shipping, returns, caring for your set, and reaching us.
Shipping & Returns
Shipping. We're taking preorders. Your order is placed now and enters our production queue, so please allow up to 60 days for delivery. Shipping is calculated at checkout. You'll get a shipping confirmation by email and, if you opted in to texts at checkout and provided a mobile number on Stripe, a shipping text when your order goes out, with a delivery map and live carrier tracking when available.
Returns. Not in love? Send back unworn, unwashed items with tags within 30 days for a refund or exchange. Start a return online or email support@florenceactive.com and we'll get a return started.
Organic Cotton Care
A little care goes a long way. Treat your set gently and it'll stay soft, hold its shape, and fit like the day you got it.
- Machine wash cold on a gentle cycle with similar colors.
- Reach for a mild detergent, and skip the bleach and fabric softener.
- Hang or lay flat to dry. If you need the dryer, tumble low, since heat is hard on the elastane.
- Cool iron only if needed.
Read the full organic cotton care guide · About GOTS-certified cotton
Text messages
Florence Active Texts covers optional order, waitlist, Wellness Society, and affiliate updates when you opt in. Message frequency varies. Message and data rates may apply. Reply STOP to cancel and HELP for help. See our Terms and Privacy Policy.
Contact
Whether you need sizing guidance or have a question about your order, we're happy to help. We reply within 1 to 2 business days.
Or find us on Instagram, TikTok, and Pinterest.
Looking for sizing? See the size chart.